We are having another rash of clients bringing their computers in for service, after “windows”, “microsoft”, "Their Internet Provider" or some other name they reconize called them to warn them about problems with their computers or a pop-up told the client to call a toll free number. I’m sorry to be the bearer of bad news but Microsoft doesn’t just sit around and call people to help them with their computers nor do they create a pop-up for you to call in to them. The same goes for HP, Dell, Acer, ASUS or whoever else they might say they are. These people are simply trying to mess with your computer and separate you from your money. I want to bring this to your attention because there have been a lot of issues lately with people saying Microsoft has been calling them with PC related issues. This is totally false. Microsoft doesn’t call people. Third party companies are scamming people into buying their services to repair their PCs when their PCs really don’t need servicing. These companies will say they need to log into your PC to show you hundreds of error logs, these error messages don’t mean anything and are not harming your computer. They will tell you how bad these errors are making your computer run and how they can fix the problems for $100 to $300 or more. These errors are natural occurrences within a PC that happen over time. Honestly they don’t mean anything, every once in a while we will look at these logs when trouble shooting a very specific issue but they are pretty much worthless errors. Same with HP, Dell, Acer, etc. They aren’t just going to put their phone # on the top page of Google or give you a call on the phone. Also it is almost nearly impossible to get a hold of Microsoft. If you google microsofts phone number, you will be calling one of these scam companies.
Update: They are now also calling and creating pop-ups that offer to sell an extended warranty or lifetime warranty. THIS IS A SCAM!!!!
Please Do Not Give These People Access To Your Computer or Your Credit Card Information!!
Federal Trade Commission Combats Tech Support Scam:
Warning: How to avoid this Scam: Never let somebody login to your computer, unless you know who they are such as a trusted company you can go and look them in the eye. Always ask for credentials. Never give anyone your payment info over the phone to fix your PC – there is a good chance they will install some nasty software and you will never see your money again. Hang up the phone and call The Mobile PC Guys or a trusted certified